1. Who We Are
GlobaNex Brokers Ltd ("GlobaNex", "we", "us", "our") is the data controller responsible for your personal data.
Registered address: 71-75 Shelton Road, London WC2H 9JQ, United Kingdom
Email: info@globanex.co.uk
Phone: 0203 4884455
We are registered in England & Wales and operate as a freight brokerage connecting UK businesses with global shipping routes across Europe and Asia.
2. Data We Collect
We may collect the following categories of personal data:
- Contact information: Name, email address, phone number, company name, and job title — provided when you submit a quote request or contact form.
- Communication data: Messages, enquiries, and correspondence you send us via email or our website forms.
- Newsletter subscription: Email address if you subscribe to our logistics updates.
- Usage data: Pages visited, time on site, referral source, browser type, and device information — collected via Google Analytics (only with your consent).
- Technical data: IP address, browser type, operating system — collected automatically for security and performance purposes.
We do not collect sensitive personal data (e.g. health, financial, or biometric data) through this website.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your freight enquiries and provide shipping quotes
- To communicate with you about our services and your requests
- To send logistics news and updates (newsletter) — only with your explicit consent
- To analyse website traffic and improve our site's performance and content (analytics — only with consent)
- To comply with legal obligations under UK law
- To protect the security and integrity of our website
We will never sell, rent, or trade your personal data to third parties for marketing purposes.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries | Legitimate interests / Contract performance |
| Newsletter subscription | Consent (Article 6(1)(a)) |
| Google Analytics tracking | Consent (Article 6(1)(a)) |
| Legal compliance | Legal obligation (Article 6(1)(c)) |
| Website security | Legitimate interests (Article 6(1)(f)) |
6. Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics 4 — website analytics (consent-based). Data processed in the US under Standard Contractual Clauses.
- Google Search Console — search performance monitoring. No personal visitor data is shared.
- Readdy.ai — form submission processing for contact and newsletter forms.
- WhatsApp (Meta) — if you choose to contact us via WhatsApp, your data is subject to Meta's privacy policy.
We do not use advertising networks, retargeting pixels, or social media tracking cookies.
7. Data Retention
We retain your personal data only for as long as necessary:
- Enquiry / contact data: Up to 3 years from last contact, unless a business relationship is established
- Newsletter subscriptions: Until you unsubscribe
- Analytics data: 14 months (Google Analytics default retention period)
- Legal / compliance records: Up to 7 years as required by UK law
After the retention period, data is securely deleted or anonymised.
8. Your Rights (GDPR)
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restrict processing — request we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — withdraw consent at any time (e.g. for analytics or newsletter)
To exercise any of these rights, contact us at info@globanex.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection authority.
9. International Data Transfers
Some of our third-party providers (notably Google) process data outside the UK and EEA. Where this occurs, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the UK ICO
- Adequacy decisions where applicable
Google Analytics data is transferred to the US under Google's Data Processing Terms, which include SCCs.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:
- HTTPS encryption for all data transmitted via our website
- Access controls limiting who can view personal data
- Regular review of our data handling practices
While we take all reasonable steps to protect your data, no internet transmission is 100% secure. If you have concerns about a data breach, contact us immediately at info@globanex.co.uk.
11. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent version.
We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our data protection contact: